FAQs

FAQs

HOW DO I CREATE AN ACCOUNT?

HOW DO I USE A DISCOUNT OR COUPON CODE?

CAN I USE MORE THAN ONE DISCOUNT CODE PER ORDER?

Sorry, we limit discount codes to one per order at this time.

DO YOU SHIP INTERNATIONALLY?

Yes! Our site can update currencies as needed. Fine Design Trading Company has teamed up with MyUS.com to offer convenient, fast international shipping to more than 225 countries.

WHEN WILL MY ORDER BE PROCESSED?

Please allow us 48 hours to process your order.

WHEN WILL MY ORDER BE SHIPPED?

Orders placed with standard Shipping will ship within 3-5 business days. Typically, an order will arrive to you within 7 to 10 business days. Certain items (such as handmade furniture) will take longer to arrive.

WHERE IS MY ORDER?

CAN I CHANGE OR CANCEL MY ORDER?

DO YOU SHIP TO PO BOXES AND APO/FPO ADDRESSES?

Yes. In these cases, we ship via the United States Postal Service (USPS).

HOW WILL MY ORDER BE SHIPPED?

WHAT DO I DO IF I WANT TO RETURN AN ITEM?

We will always stand by our 100% Satisfaction Guarantee. If you don’t absolutely LOVE what you ordered, please return it to us within 30 days for a prompt and courteous exchange or refund. (Please note: Personalized products cannot be returned, sorry!).

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Due to most of our products being handcrafted or in limited quantities, please allow 7-10 business days for your order to be fulfilled. You will receive your order confirmation quickly and your tracking number as soon as your order has shipped.

WHAT IF MY ORDER IS DEFECTIVE?

We will always stand by our 100% Satisfaction Guarantee. This applies to defective merchandise as well. Just contact us and we will make sure you are taken care of.

WHAT IF I'M LOOKING FOR SOMETHING SPECIFIC?

We love helping our customers find exactly the perfect piece! Whether its something for you, your home, your dog - just drop us a line and we will be happy to look for you!


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